A critical aspect in any grower software purchase is the support offered after the sale.

When a new grower considers joining Advanced Grower Solutions (AGS), you want to know what to expect. It is essential you have a dedicated experienced team to guide and support you. Advanced Grower Solutions (AGS) provides our customers with first-class customer service. Our goal is to support you so that you can grow your business!

Features of AGS Customer Service

We have a team of experienced professionals that have been in the grower industry for years. We understand the industry and how software and systems can help augment operations. We have used the software ourselves and can answer questions about your business. We understand your needs as a business owner and listen to your unique situation working with you to find a solution to improve your business.

The Benefits of AGS Customer Service

We have a responsive, caring, and knowledgeable support team you can actually talk to. You get a dedicated Account Manager. You will have one-on-one support. You will get new features, software enhancements, and support. You get access to a wide range of training. 

When Can I Expect Support From AGS?

You can expect to communicate with a live person about your support needs. You can expect someone who will see a resolution to an issue. We know your business is seasonal, and we accommodate your business when you need assistance.

We will schedule a live screen share to give you additional help and can remote into your computer if you need additional assistance. You will feel that our team is part of your office staff. You can expect a team of people that will be involved in growing your business instead of just solving problems. We are your partner.

 Our goal is to solve problems and create solutions making your work life better and grow your business. We use our knowledge and listen to you to address what you want to accomplish. We find new ways to make your company better theorugh our systems, processes, and practices.

 How Long Has AGS Been Around?

Formed in 2004, Advanced Grower Solutions (AGS) develops software solutions for the wholesale nursery and greenhouse market. We have over 170 collective years of experience in the grower industry. We serve over 130 clients across North America. We value long-term relationships with our customers.

Best Practices for Using AGS Customer Service

When you engage with support you can call support individuals that are your account representative directly. You can also send email to our support email. This is usually the best way since all our key staff see the incoming messages and we can respond appropriately. When you call support, be able to describe what the problem is and if possible, tell us what you want. What were you doing?  What data were you operating on? Provide as much context as you can. This will aid the support team in identifying the issues.

How Support Can Help With Your Data Security?

Your data is only as good as the data you provide. The best way for you to keep your information up to date is to maintain your data, keep it clean, and update it. Secure and backup your data. If you are using GrowPoint Cloud or our other cloud or web-based products your data will have an automated backup, so your information is safe. We can also provide tips and suggestions for your own computer security and reliability if you don’t use our cloud products.

Additional Resources and Training Materials from AGS

We are actively building up our FAQs, videos, blogs, and other resources to aid you in training and support. Check our GrowPoint FAQs, and DTS FAQs, for useful tips. Follow us on Facebook, Instagram, LinkedIn, and Twitter to get updated information.

Growing Business Owners Should Invest in the Best Software and Customer Service They Can Get

If you want to know if a product or service will work for you, ask people who are already using it. Read  Google Reviews from our customers.

Don’t Take Our Word For It, See What Our Customers Have Told Us

In 2021, we surveyed every AGS customer. We asked our customers to rate the likelihood that they would recommend us to a friend or colleague. The market average score is 15, with 50 being a World Class score. AGS scored an extraordinary 45.

We created a word cloud from the results when we asked why customers choose AGS software, and this is the result.

Let Us Support You

Our team is here to assist if you have any questions. We follow through on deliverables and will continue to support you and your team with real live people, not an automated phone system.

If you are a grower looking to improve your operation, contact us so that we can get you up and running with the industry’s leading grower software today! To learn more or to schedule a demo contact us.